Unite Tour Guide Systems FAQ

No. Unite uses a DECT transmission system so no licence is required. DECT is a widely adopted “standard”,for wireless communications that numerous regions and countries around the world have agreed to use in their respective region; as part of this agreement governments provide this wireless frequency range, free of charge to users of this technology.

With the DECT system you need not worry about frequency management as the system itself automatically controls the transmission in real time (in other words no complex set up and/or ongoing RF issues). In addition, the Unite DECT system will not be impacted by any additional long-term or ongoing government frequency selloffs that have impacted other products in Australia, unlike otherproducts on the market that use traditional “RF” radio frequency groups.

Yes. By design you can start with as little as say two or three products, and when demand and/or budgetary capabilities dictate you can simply purchase additional products to seamlessly fit into your system.

As an example, up to 300m line of sight outside.

Typically speaking a new/healthy rechargeable battery will deliver a full day of use, on a fully charged battery.

Yes, it can be a portable or fixed system.

Yes. Unite cannot only be used as a Tour Guide System, but also for live PA, assistive listening, virtual tours, and interpretation applications.

Tour groups and participants

Primarily 32 parallel tour groups at the one time.

Theoretically as many participants that can fit in an open area that are within 300m line of sight of the tour guide.

The Unite system can allow for up to three people to talk (be on an open channel at any one time); typically, either one or two guides would be the norm.

Up to three people can talk at any one time.

Yes. Unite receivers can incorporate a personal loop system if required. Unite is compliant with the UN Convention on the Rights of Persons with Disabilities.

Yes, Unite offers two different types of bodypack receivers, a “RP” (Receiver Pack)and in addition a “RP-T” (Receiver Pack-Talkback). If the participants are using receiver packs with the talkback option, they can have bi-directional conversations with the tour guide system.

Pre-recorded audio & security

Yes. The transmitter packs that the tour guides use can have audio pass through them either via a 3.5mm socket, USB-C or Bluetooth input. The audio is then transmitted to the participants receivers.

Yes. Unite offers the capability for the system to be tap-proof thanks to AES 256-bit encryption.

Charging, management & firmware updates

We offer several different charging solutions, from a fixed rack-mount system, to fully portable charging cases that allow for systems to be mobile and used indifferent locations. Typically speaking after a day’s use, if a battery is near flat, it may take between 3 to 4 hours to charge on our charging rack or cases.

Each Unite bodypack has a LED at the top of the unit that will flash and/or change in colour to indicate its current battery life and/or charging status.

Yes. You can monitor and update your Unite system with the help of free Unite manager software and your Unite rack or case chargers. You can also take advantage of new options with your Unite system by updating your firmware. Beyerdynamic provides regular updates to extend the functionality of your Unite system.Firmware updates run automatically via the software on your cockpit charger when Unite devices are next inserted. The Unite manager software additionally allows a network to be set up across multiple chargers, and you can monitor the charge status of Unite transmitters and receivers.

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